Política de envío
Order processing
All orders are processed within [1–2] business days (excluding weekends and holidays) after your order is placed. You'll receive a confirmation email once your order is on its way, including a tracking number. Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery times
United States: [5–10 business days] after dispatch.
Estimated delivery times are provided by our carriers and are not guaranteed. Delivery may take longer during peak seasons, sales, or due to circumstances beyond our control (weather, carrier delays, customs).
Shipping rates
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any free-shipping offers or thresholds will be clearly shown at checkout.
Tracking your order
Once your order ships, you'll receive an email with a tracking number and a link to follow your package. If you haven't received tracking within [X] business days of ordering, please check your spam folder or contact us at hellonuvera@outlook.com.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional charges may apply).
Lost, stolen, or delayed packages
If your tracking shows delivered but you haven't received your package, please contact your local carrier first. For packages significantly delayed in transit, contact us and we'll open an inquiry with the carrier and do everything we can to assist.
Customs, duties, and taxes
For any orders shipped outside the United States, the recipient may be responsible for import duties, taxes, or customs fees charged by the destination country. These are not included in your order total and are the customer's responsibility.