Refund policy
Refund & Return Policy
Our promise
At Nuvera, we want you to love how you feel in your bra. If something isn't right, we're here to make it easy. You have 30 days from the date your order is delivered to request a return or exchange.
How to start a return
Simply email us at hellonuvera@outlook.com with your order number and the reason for your return. Our team will reply with step-by-step instructions and a return address. One message is all it takes — we'll guide you through the rest. Please wait for our confirmation before sending anything back; items returned without a prior request may not be accepted.
Condition of returned items (please read — this matters for intimate apparel)
For health and hygiene reasons, we can only accept returns of items that are:
Unworn, unwashed, and undamaged;
In their original condition with all tags attached;
In their original packaging.
Exchanges
Need a different size? We're happy to exchange your item for another size or color, subject to availability. Email us and we'll arrange it. If your desired size is unavailable, we'll offer you a refund instead.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund. The original shipping cost (if any) is non-refundable, except where the item is faulty or incorrect.
Return shipping costs
Faulty, damaged, or incorrect items: we cover return shipping in full.
Change of mind, wrong size ordered, or fit preference: the customer is responsible for return
shipping. We recommend a tracked service, as we cannot be responsible for items lost in transit back to us.
Faulty or incorrect items
If your item arrives damaged, defective, or if you received the wrong product, please contact us within 48 hours of delivery with your order number and a photo of the issue. We'll make it right with a free replacement or full refund, including any shipping costs.
Items that cannot be returned:
Items marked as final sale;
Gift cards;
Items that have been worn, washed, or altered (except when faulty).
Late or missing refunds
If you haven't received an approved refund after 10 business days, please first check with your bank or card provider, as processing times vary. If you still need help, email us at hellonuvera@outlook.com and we'll look into it right away.